Order Management in Wholesale(B2B) Business
Fulfill orders faster and reduce errors with our effortless order management system. FOYCOM is designed to simplify the complete work cycle of order processing for accuracy and efficiency at all touchpoints. Avoid manual errors and holdups by automating your tasks, keeping track of orders in real time, and moving inventories with ease. Delight your customers with on-time delivery and consistent service at optimized operational performance. With our user-friendly interface and robust features, handling orders has never been easier.
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Order Management Challenges
Limited Customizability
While our order management system (OMS) offers a pre-defined set of functionalities, it still delivers significant benefits for streamlining your wholesale operations.
Poor Service and Support
Waiting days or even weeks for a resolution to an order processing issue can cripple your operations and frustrate your customers.
Managing Multiple Sales
There are always challenges to be overcome regarding the art of selling a product. FOYCOM OMS will help you to get rid of those problems and make your work easier and simpler.
Inventory Shortages
Inventory shortages are a major challenge for sales teams. They can lead to lost sales, frustrated customers, and a scramble to fulfill orders. But an OMS can be a game-changer, providing inner content solutions to help you navigate these situations.
Key Features Of FOYCOM Order Processing System
Customized Order Routine
Automated Order Routing Through Most-Effective channels
With FOYCOM’s advanced ERP software, businesses like B2C and B2B can streamline their order-routing strategies and make the best of every channel involved. The module allows professionals to build custom workflows for channel routing, merging and splitting different orders based on specific variables, and identifying the best channel for the cheapest order shipping. Furthermore, it will also streamline the steps involved in routing the entire order along the supply chain, thereby enhancing efficiency and boosting business productivity.
Manual Order Entry
Advanced Order Management with Flexible Detailing
Managing the customer orders will now become more streamlined with higher efficacy, thanks to order processing portal of our ERP software. Whether it’s curating a variable pricing model to remain at par with the market rates or filling in the order details to align the same with your current inventory levels, the workflows are now more flexible and scalable. It also allows professionals to manage different discount and promotion offers for every customer order, accept the back and re orders, and also import the entire order detail in CSV file format. Manage the orders efficiently by leveraging real-time view of your inventory and prevent unnecessary order cancellation or fulfilment delays.
Centralized Order Capture
Scale at Ease for Order Management and Processing
It’s time to shift from the conventional methods of handling different orders with our modern-day ERP module. Whether you want to dropship certain customer orders or create flash sales on different product categories, this module will make the work hassle-free and easier for you. With enhanced scalability, you can customize the order management workflows to suffice the current business needs and adhere to the market trends for better customer satisfaction.
Different Platform Integration
Seamlessly Integrate Multiple Sales Channels Through APIs.
Increase your market penetration and gain access to a versatile customer base by integrating multiple sales channels with FOYCOM's wholesale ERP system. Easily integrate different sales channels and process orders from a centralized platform. Furthermore, you can also import personalized order details or scale the metadata for better order management and processing.
Customer Service Actions
Improve Customer Experience with Faster and Efficient Order Capture and Processing
Capture all the necessary information about every customer order and upload the same automatically on the ERP platform for real-time access and optimal transparency. Use the captured details to manage the inventory, establish optimal order route channels, and plan the best shipping strategy with multiple carriers. The result of leveraging this advanced portal will be enhanced customer experience and improved brand value in the market.
EDI Channel
Automated Order Processing and Management on EDI
Leverage the Electronic Data Interchange on FOYCOM’s ERP platform to process and manage order-related documents, including of invoices and billing, shipping status, logistic information, customer details, and many more. You no longer have to depend on curating emails to send out the documents or manually update the details on the portal for the suppliers or vendors to view the same.
Integrating Accounting
Real-Time Viewing of Transactions and Revenues
From managing monetary transactions involving different currencies to adhering to the GAAP standards and tracking the deferred business cash inflows, the integrated accounting system will help you manage your revenues better and more efficiently.
Reporting & Dashboards
Data-Backed Decision-Making with Valuable Insights
Leverage the advanced reporting and analytics portal of FOYCOM’s ERP to gain valuable insights about your business’s current performance, revenue, customers, and other verticals. Use accurate analytical reports to forecast market trends, acquire better control over decision-making, and bring all the stakeholders to the same platform.
Order Shipment Management in FOYCOM
The Deliveries section on the order management page gives a full picture of each shipment's status and details making it easier to track and manage orders . The Schedule Date shows when the order should arrive. The Shipment Status part points out where the shipment is now whether it's on its way, about to be delivered, or has reached its destination along with a detailed Status History that shows a timeline of updates.
Order Fulfillment Strategies
Ship From Stock
Drop Shipping
Make Custom Order
1,000+ companies uses FOYCOM to grow their businesses
Join the growing list & witness true digital transformation for your wholesale business.
Why Choose FOYCOM For Order Management System
We understand the importance of having a reliable and efficient ecommerce solution. That's why we design a Order Management System for your wholesale business. and providing customer services like:
Manage Your Order Activity
Have the power of tracking all your orders with ease using FOYCOM comprehensive order management software so that you never miss anything.
Improve Customer Experience
Using FOYCOM, you can offer more personalized experiences to customer, faster response times, and helping to keep clients happy and loyal.
Maximize Inventory Productivity
Easily optimize your inventory levels to reduce waste and enhance efficiency, making sure you have the right products available at the right time.
Streamline Fulfillment Process
Simplify your fulfillment process by automating workflows and making tracking real-time to expedite delivery times and reduce manual errors.
Single View For Multiple Channels
Get a single view dashboard of your business across all sales channels, ensuring insights to make quick, informed decisions.
Faster Order Processing
Speed up order processing times by using high levels of automation and handling more orders with less effort at maximum accuracy.
Reduces Errors
Minimize mistakes and inaccuracies with robust error-checking mechanisms, ensuring smooth and reliable business operations.
Integrated ERP System
Leverage an integrated ERP system, coordinating every single aspect of your business, from finance to supply chain, with the execution of a cozier and smoother operation.
FAQs Related To Order Management System
Order management for wholesale businesses refers to the process of efficiently handling and fulfilling orders from wholesale customers. This includes receiving orders, verifying inventory availability, processing payments, picking and packing items, and shipping orders to customers in a timely manner.
Specialized order management software designed for wholesale companies can help address many of these challenges by providing features
Yes, Order management is a critical part of logistics, as it ensures that customer orders are fulfilled correctly and in a timely manner.
The order cycle time is the total amount of time taken to process or complete all orders.
The Perfect Order Rate KPI tracks how many orders you complete and ship without any problems, such as broken goods, incorrect orders, or delayed shipping.
Yes, many order management systems offer integration capabilities with popular accounting software.
Yes, order management systems often offer features for warehouse automation.